What to Do When Your Flight is Delayed
Quick Answer
When your flight is delayed, immediately notify your ground transportation provider. Professional black car services track flights in real-time and automatically adjust pickup times, but a courtesy text helps ensure smooth coordination. Check airline apps for delay updates, know your passenger rights, and have backup plans ready.
Immediate Steps When You Learn of a Delay
- Check Official Sources: Use your airline's app or website for the most accurate delay information. Gate agents may have outdated info.
- Notify Your Chauffeur Service: While professional services track flights automatically, a quick text provides confirmation and allows for any special adjustments.
- Understand Your Rights: For delays over 3 hours, you may be entitled to meals, hotel accommodations, or compensation.
- Explore Rebooking Options: Don't wait in line - use the airline's app or call their customer service while at the gate.
How Flight Tracking Works with Black Car Service
Professional chauffeur services use advanced flight tracking systems that:
- Monitor your flight status every 5 minutes
- Automatically adjust driver dispatch times
- Account for actual landing time, not scheduled time
- Calculate realistic arrival at baggage claim and pickup zone
- Send you updates via text or app notifications
Pro Tip: Premium black car services don't charge extra for delays. Your quoted price remains the same whether your flight is on time or 2 hours late, unlike ride-share apps that surge price during peak times.
Making the Most of Delay Time
At O'Hare Airport
- Terminal 1: Wicker Park Seafood & Sushi Bar (Gate B11)
- Terminal 2: Tortas Frontera by Rick Bayless (Near Gate F5)
- Terminal 3: Publican Tavern (Rotunda)
- Terminal 5: Billy Goat Tavern (Concourse M)
- Lounges: United Club (T1, T2), American Admirals Club (T3)
At Midway Airport
- Concourse A: Tuscany Café (Italian)
- Concourse B: Garrett Popcorn
- Concourse C: Gold Coast Dogs
- Free WiFi throughout terminal
When to Consider Alternative Airports
If your delay is severe (3+ hours) and you have flexibility, consider:
| Scenario | Action |
|---|---|
| Delayed at O'Hare | Check Midway for same-day alternatives |
| Delayed at Midway | O'Hare has more frequent departures |
| Weather delays | Both airports likely affected - wait it out |
Passenger Rights for Flight Delays
U.S. Department of Transportation regulations require airlines to:
- Provide meal vouchers for delays over 3 hours (if airline-caused)
- Offer hotel accommodations for overnight delays (if airline-caused)
- Allow you to rebook without fees for significant delays
- Provide full refund if you choose not to travel
Travel Insurance Tip
Premium credit cards often include trip delay insurance. Check if yours covers meals, lodging, and transportation if your delay exceeds 6-12 hours.
Communication Best Practices
When working with a professional chauffeur service during delays:
- Initial Delay: Send a quick text to confirm they're tracking the delay
- Major Changes: If you rebook to a different flight, update immediately
- Upon Landing: Text "landed" so your driver knows you're proceeding to baggage
- At Baggage: Confirm you're heading to pickup location
Stress-Free Transportation, Even with Delays
Real-time flight tracking included. No extra charges for delays. Your chauffeur adjusts automatically.