Chicago Airport Meet and Greet Service

O'Hare Terminal 5 (International): Meet-and-greet fee is $35 due to the longer walk distances from customs exit to vehicle pickup and the need for your driver to monitor customs clearance timing. Terminal 5 is also physically separated from the other O'Hare terminals, requiring additional time to navigate.

When Meet-and-Greet Is Worth It

• First-time Chicago visitors: Unfamiliar with O'Hare or Midway layout
• International arrivals: Clearing customs with uncertain timing
• Elderly passengers: Need assistance with luggage and navigation
• Groups with multiple bags: Extra hands make logistics easier
• Corporate VIPs: Expect premium white-glove service
• Late-night arrivals: Reduced stress in unfamiliar environment
• Families with children: Hands-free navigation and luggage help

Terminal 1 (American Airlines, British Airways)

Airlines: American Airlines (domestic and international), British Airways, Cathay Pacific, Japan Airlines, and other international carriers operating under American's codeshare agreements.

Baggage claim: Carousels 1-8 on the lower level (Arrivals). Domestic flights typically use carousels 1-4, international flights use carousels 5-8. Your driver meets you near your assigned carousel with a name sign.

Meeting spot: International arrivals clear customs first, then proceed to baggage claim. Your driver waits near the customs exit or at your carousel. We text you the exact location when your flight lands.

Terminal 2 (United Airlines Domestic, Air Canada, Lufthansa)

Airlines: United Airlines domestic arrivals, Air Canada, Lufthansa, and select international carriers. Note that United international flights arrive at Terminal 5 or Terminal 3, not Terminal 2.

Baggage claim: Carousels 1-6 on the lower level. Smaller than Terminal 1 and easier to navigate. Your driver waits near your assigned carousel.

Meeting spot: Terminal 2 is compact and straightforward. After deplaning, follow signs to baggage claim. Your driver will be visible near your carousel with a name sign. Typically the fastest terminal for meetups.

Terminal 3 (United Airlines International, Delta, Other Domestic)

Airlines: United Airlines international arrivals, Delta Air Lines, Frontier, and several other domestic carriers. This is O'Hare's busiest terminal for domestic travel.

Baggage claim: Carousels 1-12 on the lower level. International arrivals have a separate customs area, then proceed to baggage claim in the main Terminal 3 arrivals hall.

Meeting spot: For domestic arrivals, your driver waits at your assigned carousel. For international arrivals clearing customs, your driver waits near the customs exit area. Terminal 3 is large, so having meet-and-greet service saves significant time navigating to the correct exit.

Terminal 5 (All International Flights)

Airlines: All non-U.S. carriers and many international flights from U.S. carriers not using Terminals 1 or 3. This includes flights from Europe, Asia, Middle East, Latin America, and Canada. Think of Terminal 5 as O'Hare's dedicated international terminal.

Customs clearance: All passengers arriving at Terminal 5 must clear U.S. Customs and Border Protection. This process includes passport control, baggage retrieval, customs declaration, and occasionally secondary screening. Total time from plane to customs exit is typically 30-60 minutes, longer during peak international arrival times (early morning, late afternoon).

Baggage claim: Carousels 1-3 are in the customs hall. After clearing customs, you proceed through automatic doors into the public arrivals area where your driver waits.

Meeting spot: Your driver waits in the arrivals hall immediately after you exit customs. They cannot enter the customs area, so they wait at the exit doors with your name sign clearly visible. This is where meet-and-greet service provides maximum value—international arrivals are often disoriented from long flights, and having a professional driver waiting eliminates navigation stress.

Terminal 5 upgrade fee ($35): Higher than other terminals due to longer distances, customs clearance uncertainty, and the need for your driver to monitor customs exit timing. This fee is worthwhile for the peace of mind and seamless transition from international flight to luxury ground transportation.

Terminal Layout

Midway's single terminal has all airlines in one building. After landing, follow signs to baggage claim on the lower level. There are 6 baggage carousels (numbered 1-6). Southwest Airlines, which dominates Midway with 95%+ of flights, uses all carousels depending on flight volume. Other airlines typically use carousels 5-6.

Meet-and-greet fee: $25 (same as O'Hare Terminals 1-3). Your driver meets you at your assigned baggage carousel with a name sign. Since Midway is a single-terminal airport, there's no confusion about location.

International Arrivals at Midway

Midway has limited international service (primarily Mexico, Canada, and select Caribbean destinations). International arrivals clear customs in the same terminal. After customs clearance, you proceed to the main arrivals area where your driver waits.

Unlike O'Hare's dedicated Terminal 5, Midway's international customs process is integrated into the main terminal and is typically faster due to lower international flight volume. Meet-and-greet fee remains $25 even for international arrivals.

Why Choose Meet-and-Greet at Midway

While Midway is easier to navigate than O'Hare, meet-and-greet service still provides value for business travelers who want immediate luggage assistance, elderly passengers, families with young children, or corporate accounts that require consistent VIP-level service regardless of airport complexity.

1. Book Service with Meet-and-Greet

When booking online or by phone, select "Meet-and-Greet Inside Terminal" option. Provide your flight number, and we'll track it automatically. The $25-35 upgrade fee is added to your base fare. For example: O'Hare to downtown sedan ($75) + meet-and-greet ($25) = $100 total before gratuity.

2. We Track Your Flight

Our system monitors your flight in real-time. If your flight is early, on-time, or delayed, we adjust automatically. You don't need to notify us of delays—we already know and have updated your driver's schedule. For international arrivals, we monitor estimated customs clearance times based on typical processing speeds.

3. Text Notification When You Land

When your flight touches down, we send you a text message with your driver's name, phone number, physical description (for easy identification), and exact meeting location (terminal and carousel number). You can call or text your driver directly if needed.

4. Driver Meets You at Baggage Claim

Your chauffeur enters the terminal and proceeds to your designated baggage claim carousel. They hold a clearly visible name sign (typically an iPad or professional sign with your name in large letters). Look for a professionally dressed driver in black suit or uniform with your name sign.

Can't find your driver? Call or text the number we provided. Your driver will describe their exact position and guide you to them. In O'Hare's busy terminals, this direct communication eliminates confusion.

5. Luggage Assistance and Terminal Navigation

Once you meet your driver, they assist with loading your luggage onto a cart (if needed) and navigate you through the terminal to the appropriate exit. They know the fastest route to vehicle pickup and handle all logistics. You simply follow your driver—hands-free and stress-free.

6. Direct Escort to Luxury Vehicle

Your driver escorts you to the vehicle pickup area on the arrivals level. They load your luggage, ensure you're comfortable, and depart immediately for your destination. Total time from baggage claim to departing the airport is typically 5-10 minutes.

Complimentary wait time: You have 30 minutes from wheels-down to meet your driver. This covers deplaning, baggage retrieval, and customs (if applicable). Need more time? Additional wait time beyond 30 minutes is $25 per 15 minutes, but most passengers never exceed the included 30 minutes.

Corporate Benefits

• Consistent experience: Every executive receives the same premium service
• Time efficiency: No delays waiting for curbside coordination
• Professional image: Demonstrates company values to clients and partners
• Reduced travel stress: Employees focus on work, not logistics
• Simplified billing: Meet-and-greet included in monthly invoices

Group Meet-and-Greet

For groups arriving on the same flight (conference attendees, corporate retreats, wedding parties), meet-and-greet service is especially valuable. One driver can meet multiple passengers at baggage claim, coordinate luggage collection for the entire group, and escort everyone to a Mercedes Sprinter van or multiple vehicles.

Group pricing: Meet-and-greet fee applies per vehicle, not per passenger. So a group of 10 passengers in a Sprinter pays one $25-35 meet-and-greet fee, not per-person fees. This makes group meet-and-greet very cost-effective.

What is meet-and-greet airport service?

Meet-and-greet service means your chauffeur meets you inside the airport terminal at baggage claim or arrivals hall with a name sign, rather than waiting curbside. They assist with luggage, navigate you through the airport, and escort you directly to your vehicle. This VIP service is ideal for first-time visitors unfamiliar with Chicago airports, elderly passengers needing assistance, international arrivals clearing customs, and corporate executives who expect premium white-glove service.

How much does meet-and-greet service cost?

Standard curbside pickup is included at no extra charge. Meet-and-greet inside the terminal (driver meets you at baggage claim with name sign) is an upgrade fee of $25-35 depending on airport and terminal. O'Hare Terminals 1-3: $25. O'Hare Terminal 5 (International): $35. Midway Airport: $25. The higher Terminal 5 fee accounts for longer walk distances, customs clearance timing, and the terminal's physical separation from other O'Hare terminals.

Where does the driver meet me at O'Hare?

At O'Hare, your driver meets you at baggage claim in your arrival terminal. Terminal 1 (American/British Airways): Baggage carousels 1-8. Terminal 2 (United domestic): Carousels 1-6. Terminal 3 (United international/Delta): Carousels 1-12. Terminal 5 (All international): Arrivals hall after customs exit, near carousels 1-3. We track your flight and text you the exact carousel number and driver location when your plane lands. Your driver holds a clearly visible name sign for easy identification.

Is meet-and-greet service worth it?

Meet-and-greet is valuable for first-time Chicago visitors unfamiliar with O'Hare or Midway layouts, elderly passengers who need assistance with luggage and navigation, international arrivals clearing customs with uncertain timing, groups with multiple bags where extra hands help, corporate VIPs expecting premium service, late-night arrivals where reduced stress matters, and families with children who appreciate hands-free terminal navigation. The $25-35 fee provides significant peace of mind and time savings.

What happens if my flight is delayed?

We track your flight in real-time using live airline data and adjust pickup automatically for delays. There's no additional charge for flight delays, whether 30 minutes or 3 hours. Your driver's schedule updates automatically and they'll still meet you at baggage claim as planned. You have 30 minutes complimentary wait time from wheels-down to account for deplaning, baggage claim, and customs (if applicable). If you need additional time beyond 30 minutes after landing (such as extended customs delays), it's $25 per 15 minutes, but this is rare and we'll text you before any overtime charges accrue.