O'Hare International Terminal Arrivals Guide
Everything You Need to Know About Terminal 5 Pickup
Arriving on an international flight at O'Hare can be overwhelming. Long customs lines, confusing terminal layout, and figuring out ground transportation after a long flight. This guide makes it simple.
Terminal 5 Layout
Terminal 5 handles all international arrivals at O'Hare. After deplaning, you'll go through:
- Immigration/Passport Control - 15-60 minutes depending on time and day
- Baggage Claim - Lower level, carousels clearly marked
- Customs - Usually quick if you have nothing to declare
- Exit - Door 5E is the main exit to ground transportation
Where Your Car Service Meets You
Your Royal Carriage chauffeur will:
- Track your flight in real-time
- Wait at Door 5E with a name sign
- Help with all luggage
- Have water and phone chargers ready
Tips for Smooth Pickup
- Turn on your phone as soon as you clear customs
- Text your driver -- you'll receive their number before arrival
- Don't rush -- we track your flight and wait as long as needed, no extra charge
- Global Entry helps -- cuts immigration to under 5 minutes
Customs Wait Times by Time of Day
- 6-9 AM: Heavy -- European arrivals. Plan 45-60 minutes.
- 10 AM - 2 PM: Moderate. Plan 20-30 minutes.
- 3-6 PM: Heavy -- Asian arrivals. Plan 45-60 minutes.
- After 7 PM: Light. Plan 15-20 minutes.
Book Your International Arrival Pickup
Book online or call (224) 801-3090. We monitor every international flight.