Terms of Service

Booking & Reservations

All reservations are subject to vehicle availability. We recommend booking at least 24 hours in advance. Confirmation will be sent via email or text.

Cancellation Policy

Our cancellation policy scales with trip size. Full tiered policy at royalcarriagelimo.com/cancellation-policy.

Sedan & SUV (single-vehicle airport transfers)

• 48+ hours before pickup: full refund
• 24–48 hours: 50% charge (varies by distance and trip value)
• Less than 24 hours or no-show: full charge

Sprinter Van (single larger vehicle)

• 7+ days before pickup: full refund
• 3–7 days: 50% refund
• Less than 72 hours or no-show: full charge

Weddings, Corporate Events & Multi-Vehicle Bookings (2+ vehicles)

• 30% non-refundable deposit required at booking; 40–60% downpayment due at booking (deposit counts toward this)
• 30+ days before event: deposit forfeit, balance refunded; date changes considered subject to fleet availability
• 14–30 days: deposit forfeit plus 50% of remaining balance
• Less than 14 days or no-show: full charge

Severe weather and verified flight cancellations qualify for a full fee waiver across all tiers.

Pricing

All quoted prices are flat rates unless otherwise specified. Prices include standard wait time, tolls, and gratuity is not included. Additional stops or route changes may incur extra charges.

Wait Time

• Airport pickups: 60 minutes complimentary wait time after flight lands
• All other pickups: 15 minutes complimentary wait time
• Additional wait time billed at $1/minute

Passenger Conduct

Passengers are expected to treat vehicles and chauffeurs with respect. Smoking is prohibited in all vehicles. Damage to vehicles will be billed to the customer.

Liability

Royal Carriage Limousine maintains full commercial insurance coverage. We are not liable for delays caused by traffic, weather, or other circumstances beyond our control.

Contact

Questions about these terms? Call (224) 801-3090 or email info@royalcarriagelimo.com.