O'Hare International Terminal Arrivals Guide
Everything You Need to Know About Terminal 5 Pickup
Arriving on an international flight at O'Hare can be overwhelming. Long customs lines, confusing terminal layout, and figuring out ground transportation after a long flight. This guide makes it simple.
Terminal 5 Layout
Terminal 5 handles all international arrivals at O'Hare. After deplaning, you'll go through:
- Immigration/Passport Control - 15-60 minutes depending on time and day
- Baggage Claim - Lower level, carousels clearly marked
- Customs - Usually quick if you have nothing to declare
- Exit - Door 5E is the main exit to ground transportation
Where Your Car Service Meets You
Your Royal Carriage chauffeur will:
- Track your flight in real-time
- Wait at Door 5E with a name sign
- Help with all luggage
- Have water and phone chargers ready
Tips for Smooth Pickup
- Turn on your phone as soon as you clear customs
- Text your driver -- you'll receive their number before arrival
- Don't rush -- we track your flight and wait as long as needed, no extra charge
- Global Entry helps -- cuts immigration to under 5 minutes
Customs Wait Times by Time of Day
- 6-9 AM: Heavy -- European arrivals. Plan 45-60 minutes.
- 10 AM - 2 PM: Moderate. Plan 20-30 minutes.
- 3-6 PM: Heavy -- Asian arrivals. Plan 45-60 minutes.
- After 7 PM: Light. Plan 15-20 minutes.
From the Driver's Seat
Chauffeur notes — Michael, 12 years with Royal Carriage
The Kennedy inbound from O'Hare gets ugly between 3:15 and 6:30 PM — I route clients through Cumberland to Lawrence to Ashland on Sprinter runs and shave 20+ minutes off. The Escalade handles the potholes on that stretch better than the sedans do.
Last updated: 2026-04-06. Route tested winter 2026.
Book Your International Arrival Pickup
Book online or call (224) 801-3090. We monitor every international flight.
Transparent Pricing for Chicago Service
| Vehicle | Capacity | Hourly | Airport Transfer (one-way) |
|---|---|---|---|
| Executive Sedan (Cadillac XTS / Lincoln Continental) | 1-3 | $95/hr | $125-165 |
| Luxury SUV (Cadillac Escalade / Chevy Suburban) | 1-6 | $125/hr | $165-225 |
| Stretch Limousine (10-pax) | 8-10 | $165/hr | Quote |
| Mercedes Sprinter Van | 10-14 | $175/hr | $245-325 |
| Party Bus (20-pax) | 16-20 | $245/hr | Quote |
All rates include chauffeur, fuel, bottled water, and standard wait time. 20% gratuity customary. No hidden surge pricing — ever. Quoted rates valid 2026.
Vehicle Selection Guidance
Royal Carriage maintains a late-model fleet of sedans, SUVs, stretch limos, Sprinter vans, and party buses. Every vehicle carries commercial insurance well above the Illinois minimum, undergoes monthly safety inspections, and is detailed between runs. Chauffeurs complete a 40-hour training program covering Chicago geography, defensive driving, and concierge etiquette before their first solo run.
- Business attire standard: Chauffeurs arrive in suit and tie with a printed name placard if you request one.
- Child seats: Available at no charge with 24-hour notice — infant, convertible, and booster.
- Accessibility: Several SUVs are wheelchair-accessible with rear-entry ramps; request at booking.
- Flight tracking: We monitor every pickup against your flight number and adjust automatically for delays.
Frequently Asked Questions
Do you track my flight?
Yes, every airport reservation is tied to your flight number. If your flight is early, delayed, or diverted, our dispatch adjusts the pickup automatically — no call needed.
What's included in your airport rate?
Meet-and-greet with a name placard at baggage claim, 60 minutes of free wait on domestic arrivals (90 on international), help with luggage, bottled water, and tolls. No hidden fees.
Where does the chauffeur meet me at O'Hare and Midway?
At O'Hare, we meet at baggage claim for your specific airline. At Midway, we meet at the exit doors near baggage claim 1. Your chauffeur will text you their location before you land.
What if my flight is delayed overnight?
We hold your reservation at no additional charge until you land. If you're rebooked on a different flight, just reply to the confirmation text and dispatch handles the rest.
Can you do multiple stops en route?
Yes — drop luggage at a hotel, stop for a meal, or grab a colleague on the way. Multi-stops are billed hourly if the total time exceeds the point-to-point rate.
Do you service private jet FBOs at ORD, MDW, and PWK?
Yes. We regularly serve Signature, Atlantic, and Signature PWK. Our chauffeurs know which gates to use and can coordinate with your flight crew for ramp-side pickup when authorized.
Why Chicago Riders Choose Royal Carriage
We've been moving Chicagoans since 2009. Unlike rideshare, every Royal Carriage chauffeur is a W-2 employee, not a gig contractor — meaning consistent training, background-checked drivers, and accountability on every ride. Our dispatch runs 24/7 out of a staffed Chicago office (not an overseas call center), and the person who books your ride is the same person who'll answer if your flight gets rerouted to Milwaukee at 2 a.m.
We serve the entire Chicagoland area: downtown Loop, River North, West Loop, Gold Coast, Lincoln Park, Wicker Park, and every North Shore and West Suburban community, plus O'Hare (ORD) and Midway (MDW) with full flight tracking.
Book Your Chicago Limo
Ready to ride? Reserve online in under 60 seconds or call our 24/7 dispatch.
- Book online: royalcarriagelimo.com/book
- Call/text: (224) 801-3090
- Email: dispatch@royalcarriagelimo.com
We confirm every reservation by text within 15 minutes and send your chauffeur's name, photo, and live location 30 minutes before pickup.
Last updated: 2026-04-07. Pricing subject to change. Book online or call (224) 801-3090 for a current quote.