Terms of Service
Last updated: January 1, 2026
Booking & Reservations
All reservations are subject to vehicle availability. We recommend booking at least 24 hours in advance. Confirmation will be sent via email or text.
Cancellation Policy
- Cancellations made 24+ hours before pickup: full refund
- Cancellations within 24 hours: 50% cancellation fee
- No-shows: full charge applies
Pricing
All quoted prices are flat rates unless otherwise specified. Prices include standard wait time, tolls, and gratuity is not included. Additional stops or route changes may incur extra charges.
Wait Time
- Airport pickups: 60 minutes complimentary wait time after flight lands
- All other pickups: 15 minutes complimentary wait time
- Additional wait time billed at $1/minute
Passenger Conduct
Passengers are expected to treat vehicles and chauffeurs with respect. Smoking is prohibited in all vehicles. Damage to vehicles will be billed to the customer.
Liability
Royal Carriage Limousine maintains full commercial insurance coverage. We are not liable for delays caused by traffic, weather, or other circumstances beyond our control.
Contact
Questions about these terms? Call (224) 801-3090 or email info@royalcarriagelimo.com.